Technical Support Analyst - Bucharest/ Romania

Brains Consulting is recruiting:

🟥 Technical Support Analyst

➡️ Location: Bucharest

➡️ Job Type: Full-time

The Company is the leading developer of mobile enterprise software for corporate real estate, maintenance management (CMMS), enterprise asset management (EAM), and workplace management (IWMS).

➡️ Job Description

- The Company has an immediate opening for a Technical Support Analyst to work on both customer projects and product development initiatives.

- You will work directly with clients and also closely with our internal resources, while reporting directly to project managers, product managers, and other stakeholders.

- In this role you will be the first point of contact for our Support Services Customers while monitoring, responding, and resolving our customers mobile application inquiries and issues.

➡️ Your main tasks will include providing technical and functional troubleshooting, understanding of business and technical requirements, documenting of processes, and managing known issue and deployment dashboards. To succeed in this role you must be detail oriented, a critical thinker, and have sufficiently strong written and oral communication skills to explain abstract technical and functional concepts to non-technical users.

➡️ Responsibilities:

• First point of contact for our Support Clients
• Monitor and respond to client implementation support queue tickets
• Collaborate with clients and internal Support team to solve problems promptly and with minimal impact to daily business
• Maintain known issue dashboards and keep up to date with current client issues
• Create and maintain detailed records of customer interactions, issues, and solutions in our support ticketing system.
• Ability to set and manage customer expectations for release and deployment timelines
• Maintain and contribute to documentation as it relates to detailing and troubleshooting steps for new or known issues
• Develop new regression testing scenarios as new functionality is added
• Escalate issues through to the Technology team, ensuring proper information is captured and troubleshooting steps are followed
• Work with Technical Consultants to identify defects and issues requiring assistance for root cause analysis
• Assist with major and minor release support testing
• Ability to convey technical information to the Technical Consultants along with also conveying the technical information to no technical resources
Requirements:
• A bachelor’s degree or higher in Engineering, Computer Science, Applied Science (preferred) or Business or related fields.
• Must have a minimum of three (3) years’ experience gathering Requirements through Requirements Workshops and Interviews
• Must have at least three (3) years of ERP experience with one or more enterprise class system, preferable IBM TRIRIGA, IBM Maximo, Infor, or one of SAP or Oracle’s EAM solutions.
• Preference will be given to candidates with experience working with one or more industry leading EAMs.
• Exceptional Analytical and Conceptual thinking skills.
• Excellent Communication and Documentation skills.
• Excellent Time Managements Skills as multiple competing projects will be worked on simultaneously.
• Experience with Mobile APP design and development a plus.
• Competency in Microsoft applications including Teams, Excel, Visio, Word and Outlook.
• Some programming, database, integration, and infrastructure knowledge is required.

➡️ Salary:

Pay: 100,000.00RON - 140,000.00RON per year

Are you interested?❓

How to applyIf you have any enquiries or to apply, please forward your CV at office@brainsconsulting.ro
Telephone: 0733733411

Formular de aplicare

Recomandări de la Clienții și Candidații noștri

Dragos N. - Infrastructure Engineer - Telecom Company

"Brains Consulting has been a great advocate, far from the average IT staffing and placement organization."

Adrian. C - Fullstack Developer

"BRAINS CONSULTING is definitely a consultancy company that goes beyond just consulting, they help people chase their goals and dreams. I had no idea what to expect at first, but then I found a very committed company focused in helping me get my job!"

MELINDA MOOLMAN, MANAGER MMA RECRUITMENT - UK

"We have a good working relationship with Brains Consulting and they always put every effort in to filling our Nursing and HCA positions . They have an honest and open approach to recruitment services"

ONSTREAM GROUP NL - OIL AND GAS ENGINEERING CONSULTANCY

" I have found Brains Consulting to be responsive, very engaging in their approach and quality-focused. I would have no hesitation in recommending the services of Brains to any prospective customers."

James Chinchen – Managing Director - James Lewis, UK

"Our collaboration with Brains Consulting is already old, being with us for over 6 years in recruitment projects in the field of specialists in transportation! Every time the Brains Consulting team approached each project with great seriousness, trying to send the best applications. I have nothing but appreciation for the collaboration with Brains so that we can continue to have many beautiful recruitment projects together!"

Ioana Radulescu, Head of Recruitment - DON UITZENDGROEP, Netherlands

“ Brains Consulting is a very dedicated and responsible company. We really appreciated the ability to connect with people and find the professionals we needed. We recommend Brains for any challenging project where you need skilled workers from different sectors because they are really good at solving problems. It has been a good experience working together! “

Deirdre Hennessy, Managing Director - OSP Recruitment, Ireland

"I first met with Adelina online, at the height of the Pandemic. From our very first meeting, she has been so honest, helpful and an absolute lady to work with. I have worked with Adelina now on many projects, and I would not hesitate to recommend Brains Consulting. They truly are a person centered company, and will always deliver a wonderful service.
To anyone seeking recruitment services, I highly recommend Brains Consulting. Adelina and her team are an absolute pleasure to work with."

Nik Nielsen, Manager - BWB Flex B.V.

„ As we’re growing to a higher number and quality of people, every day, Brains Consulting is one of the pillar stones that helped us in developing and becoming a more powerful agency. Since our collaboration started, back in the first months of 2018, they provided qualified and trustworthy workers in the construction field. They have access to a wide audience, and we hired tens of people from their recommendations. Weekly they present new people with experiences varying from Painters, Drywallers to Carpenters and Shuttering Carpenters. There is a good connexion between us and furthermore, the future will let us grow together. If you need workers, Brains Consulting is an efficient go-to agency, which we gladly recommend”

Guillaume Bernard, Manager - Agisante

„We have been working with Adelina TIRIZIU of BRAINS CONSULTING since 2012. She has a great network in Romania and this is what matters to us the most as our clients are facing a critical lack of healthcare professionals. Thus, finding adequate candidates is key to success for them and therefore for us.”

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