Brains Consulting is recruiting:
Support Engineer (with French)
Location: Remote
Responsibilities:
- Providing support to clients (via email and phone/ whatsapp/Skype/ Zoom) regarding technical issues: password reset,Internet connectivity issues, emailing options etc.;
- Logging remotely to client’s computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware,software and network related issues;
- Escalating problems to the next level ofsupport when necessary;
- Help the client with all the necessary information.
Requirements:
- English – advanced level;
- French – advanced level;
- Able to communicate problems/issues to customers in a non-technical manner.
- Ready to acquire new skills (communication skills, technical skills etc.);
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- A team player that shows adaptability and flexibility in managing a good working
relationship with clients and colleagues;
- Willingness to help people in having continuity in their computer-based activity;
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Brains Consulting SRL
str. J.H. Pestalozzi, nr. 3-5, cam 207
Timisoara, Romania
sediul social:
str. Dreptatea, nr.16, ap. 11
Timisoara, Romania
Email: office @ brainsconsulting.ro
Phone: 0040 729 478762
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