Brains Consulting is recruiting:
🟥 Technical Support Analyst
➡️ Location: Bucharest
➡️ Job Type: Full-time
The Company is the leading developer of mobile enterprise software for corporate real estate, maintenance management (CMMS), enterprise asset management (EAM), and workplace management (IWMS).
➡️ Job Description
- The Company has an immediate opening for a Technical Support Analyst to work on both customer projects and product development initiatives.
- You will work directly with clients and also closely with our internal resources, while reporting directly to project managers, product managers, and other stakeholders.
- In this role you will be the first point of contact for our Support Services Customers while monitoring, responding, and resolving our customers mobile application inquiries and issues.
➡️ Your main tasks will include providing technical and functional troubleshooting, understanding of business and technical requirements, documenting of processes, and managing known issue and deployment dashboards. To succeed in this role you must be detail oriented, a critical thinker, and have sufficiently strong written and oral communication skills to explain abstract technical and functional concepts to non-technical users.
➡️ Responsibilities:
• First point of contact for our Support Clients
• Monitor and respond to client implementation support queue tickets
• Collaborate with clients and internal Support team to solve problems promptly and with minimal impact to daily business
• Maintain known issue dashboards and keep up to date with current client issues
• Create and maintain detailed records of customer interactions, issues, and solutions in our support ticketing system.
• Ability to set and manage customer expectations for release and deployment timelines
• Maintain and contribute to documentation as it relates to detailing and troubleshooting steps for new or known issues
• Develop new regression testing scenarios as new functionality is added
• Escalate issues through to the Technology team, ensuring proper information is captured and troubleshooting steps are followed
• Work with Technical Consultants to identify defects and issues requiring assistance for root cause analysis
• Assist with major and minor release support testing
• Ability to convey technical information to the Technical Consultants along with also conveying the technical information to no technical resources
Requirements:
• A bachelor’s degree or higher in Engineering, Computer Science, Applied Science (preferred) or Business or related fields.
• Must have a minimum of three (3) years’ experience gathering Requirements through Requirements Workshops and Interviews
• Must have at least three (3) years of ERP experience with one or more enterprise class system, preferable IBM TRIRIGA, IBM Maximo, Infor, or one of SAP or Oracle’s EAM solutions.
• Preference will be given to candidates with experience working with one or more industry leading EAMs.
• Exceptional Analytical and Conceptual thinking skills.
• Excellent Communication and Documentation skills.
• Excellent Time Managements Skills as multiple competing projects will be worked on simultaneously.
• Experience with Mobile APP design and development a plus.
• Competency in Microsoft applications including Teams, Excel, Visio, Word and Outlook.
• Some programming, database, integration, and infrastructure knowledge is required.
➡️ Salary:
Pay: 100,000.00RON - 140,000.00RON per year
Are you interested?❓
How to applyIf you have any enquiries or to apply, please forward your CV at office@brainsconsulting.ro
Telephone: 0733733411
